Online Giving FAQ

Online Giving FAQ’s

Q. What is online giving?

Online giving is the ability to give a donation or schedule automatic monthly recurring donations using your debit or credit card.

Q. What is a “Scheduled Payment”?

You can choose the frequency for your automatic scheduled/recurring donation to be made through your debit or credit card.

Q. Why do I have to set up an account and password?

Setting up an account and password allows you to enter a secure online environment for your transaction. Once your account and password are established, all of your personal information including credit card information is safe and protected.

Q. Is it secure?

All debit or credit card information you enter and store for online giving is secured. No one has access to your data unless authorized by you.

Q. Are there any hidden charges or fees to give online?

No. You select the dollar amount for your gift. That is the dollar amount that will be recognized as your donation. No costs or fees.

Q. Can I use my debit card or credit card?

As long as it’s a MasterCard, Visa, American Express or Discover.

Q. Can I use an electronic check?

No, but using your debit card accomplishes the same goal.

Q. What is your refund/return policy?

While it is not the practice of non-profit organizations to return gifts once they are made, we do acknowledge instances in which a gift is made in error. Common examples include: making duplicate gifts within a short time period, and entering the wrong amount. For more information or to inquire about a refund, please contact us at give@theoaksonline.org.

Q. What is the 3-Month Tithe Challenge?

Giving 10% of your income can be a big – and often frightening – commitment. That’s why we created the 3-Month Tithe Challenge: a money-back guarantee. We commit to you that if you tithe for three months and God doesn’t hold true to his promises of blessings, we will refund 100% of your tithe. No questions asked. Click here to take the challenge.

Q. Who do I talk to if I have more questions?

Contact the Finance Department at 214.376.8208 or give@theoaksonline.org, and we’ll be glad to answer any questions you may have.